Corporate Social Responsibility Policy

The Hongkong and Shanghai Banking Corporation Ltd., India is committed to Corporate Social Responsibility (CSR) and demonstrates this by contributing to the economic and social development of the communities and safeguarding the environment. While these two components are universal and will be at the centre of most sustainability initiatives, there are various components which make up this huge canvas. The bank's community investments (CI) are focused on two core themes:

  1. Promoting Education
  2. Environmental Sustainability

Within Promoting Education our focus is particularly on:

  • Disadvantaged young people particularly at primary and secondary education levels
  • Employment-enhancing vocational skills
  • Livelihoods enhancement projects
  • Empowering women
  • Language and cultural understanding

Within the Environmental Sustainability our focus is particularly on:

  • Freshwater sustainability
  • Access to safe water
  • Water and sanitation
  • Climate change
  • Conservation of terrestrial biodiversity and habitats (e.g. forests, ecological balance, protection of flora and fauna)

Community investment

Selection of beneficiary projects and organisations

The Executive Committee (EXCO) of the bank is responsible for the development and funding of programmes/projects/activities - that support communities in which they operate; and are in adherence to the provisions of the Companies Act and the CSR Rules there under.

The bank will undertake such CSR programmes/projects/activities as approved by the EXCO and as recommended by the CSR Committee of the EXCO. The EXCO should approve the following:

  1. Annual budget for CSR activities
  2. List of CSR activities, modalities of execution and implementation schedules
  3. Monitoring process of such CSR activities

The EXCO will ensure that any unspent/unutilised CSR budget of a particular year will not form part of the business profit of the bank.

The EXCO will ensure programme/project/activity selection is made after a sensible assessment of the prospective beneficiaries' standing, that potential risks have been identified and the relationship is aligned with the bank's CSR focus.

Community investments should bring a lasting benefit to local communities, motivate staff through opportunities for direct voluntary involvement and focus primarily on promoting education or environmental sustainability.

While supporting Environmental Sustainability, environmental initiatives can be aligned to the HSBC Group's flagship programmes (e.g. The HSBC Water Programme).

The CSR Committee will adhere to the due diligence guidelines (as approved by the EXCO) and undertake due diligence appropriate to the size and nature of the proposed relationship when electing to partner with an NGO. Due consideration will also be given to whether it is appropriate to formalise the prospective arrangement in documentation (i.e. Memorandum of Understanding).

All CSR projects should:

  • Reflect the key themes of educational and environmental support
  • Have clear objectives and measurable impact
  • Bring a lasting benefit to the community
  • Be capable of evidencing HSBC's commitment to the community
  • Allow for staff engagement through volunteering where possible or appropriate

Community investments should normally avoid the following:

  • Sponsorship of individuals
  • Organisations that serve a limited or restricted membership (e.g. clubs, unions, etc.)
  • Sporting events or sports teams
  • Organisations that primarily or largely exist to develop the furtherance of faith-based issues
  • Payments of salaries. Where large, long-term community investments are made it is accepted that part of the support may cover the costs of staff, but this should not normally be the primary reason, nor form a major part of the community investment
  • The construction of buildings
  • The purchase of land or property
  • Zoological parks should not normally receive funding for captive conservation projects. However, they may be considered where the activity undertaken is primarily educational in nature
  • The endowment of university chairs or development programmes

Governance of community investments and disbursement of funds

The bank will establish appropriate, transparent mechanisms for the management of community investments. The following process will be followed for making a community investment:

  • Check request for funding against the bank's focus area
  • Conduct Due Diligence (as per format approved by the EXCO)
  • Request for Proposal (as per format approved by the EXCO)
  • Evaluate Proposal
  • Maker–Checker process  
  • Submit Recommendations to the EXCO for approval
  • On approval disburse the amount to the partner organisation
  • Make field visits (as per schedule approved by the EXCO)

To ensure that decisions over the disbursement of community investment funding are subject to appropriate management control, to facilitate consistency with the objectives of the business as a whole, compliance with appropriate tax and other legal and regulatory obligations, including the UK Bribery Act 2010, and ensure relevance to genuine community needs - all disbursements should be through members of the CSR Committee or such other person authorized by the EXCO, who have read and understood the policy.

Avoiding conflict of interest

Potential conflict of interest that may arise when a member of the EXCO or the CSR Committee or CSR Function has a direct interest in a not-for-profit organisation in question, must be avoided. Such conflict of interest should be avoided by a declaration of interest by the concerned individual to the EXCO.

Where HSBC executives join the Board of a not-for-profit to improve the governance and oversight over its activities, they should absent themselves from any decision to fund the organisation.

Requests made by customers to provide fund support to not-for-profits should be refused. Similarly, community investments should not be made in order to maintain or enhance any customer relationship.

Monitoring and reporting

The CSR Committee is responsible for gathering information on the social and environmental impact of programmes and projects undertaken. 'Output' and 'impact' measures will be monitored for all major programmes and projects. The CSR Committee will ensure that the non-profit partners monitor and report on the outputs and impacts of their projects. Projects will be monitored through: half yearly progress reports, annual reports along with fund utilisation reports (as per format approved by the EXCO) and field visits of programmes/projects.

The EXCO will ensure that all activities are reported at the end of each financial year (starting 2015) as required under provision of the Act.

HSBC employee engagement

Engaging employees in community investment programmes is an opportunity to ensure that our investments are maximised, that HSBC staff are present to monitor progress, and to see that funds contributed are used for the purpose for which they have been given.

Each global business and function should offer a minimum of one-day paid employee volunteer leave per year and establish policies and programmes which guide and support employees wishing to contribute to projects in their local community.

Composition of the INM CSR Committee (PDF, 130KB)

CSR projects approved by the Board in FY 2022-23 (XLSX, 21.6KB)


In case of any doubt with regard to any provision of the CSR Policy and also in respect of matters not covered herein, a reference should be made to the Board. In all such matters, the interpretation and decision of the EXCO will be final.

Any or all provisions of the CSR Policy will be subject to revision/amendment in accordance with the guidelines on the subject as may be issued from Government, from time to time.

The EXCO reserves the right to modify, cancel, add or amend the CSR Policy.